Privacy Policy

Last updated: July 31, 2026

Introduction

At Transglobe Logistiques, operated by CARL BEAUDOIN MARKETING INC. (“us”, “we”, “our” or the “Company”), we value your privacy and the importance of safeguarding your data. This Privacy Policy (the “Policy”) describes our privacy practices for the activities set out below. We inform you how we collect, store, use, and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that on its own, or in combination with other available information, can identify an individual.

Our office locations are listed on our website: https://transglobelogistiques.com/en-ca/

We are committed to protecting your privacy in accordance with the following regulations:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislation
Quebec’s Law 25

Scope

This Policy applies to the Transglobe Logistiques websites, domains, applications, services, and products.

It does not apply to third-party applications, websites, products, services or platforms that may be accessed through links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites is governed by the relevant third party’s own privacy policy. We are not responsible for the content or privacy practices of these independent sites.

Processing Activities

This Policy applies when you interact with us by doing any of the following:

Make use of our services as an authorized user
Visit any of our websites that link to this Policy

Personal Data We Collect

When you request a quote, enter into a service agreement with us, or use our transportation and logistics management services, we collect the following types of Personal Data:

Account Information such as your name, email address, and password
Billing Information such as your company name, billing address, phone number, and the information needed to pay for our services
Location Data
Work related information such as your occupation, employer, and role details

How We Collect Your Personal Data

From you. You may give us your information by filling in forms, using our products or services, entering information online, or by corresponding with us by post, phone or email. This includes Personal Data you provide when you:

Create an account or request our services on our website
Use our products or services
Create content through our products or services
Express interest in our products or services
Subscribe to our newsletter
Complete a voluntary market research survey
Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service)
Log in to our website via social media

Automated technologies. As you interact with our website, we may automatically collect Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as an incomplete quote request or an unfinished form. We collect this data by using cookies, server logs and other similar technologies. Please see the Cookies section below for further details.

Third parties. We may receive Personal Data about you from various third parties, including:

Device and Usage Data from analytics providers such as Google
Account Information from social media platforms when you log in to our website using such platforms
Content from communication services, such as email providers and social networks, when you give us permission to access your data on such services
Account and Billing Information from organizations (such as law enforcement agencies), associations and groups who share data for the purposes of fraud prevention and detection and credit risk reduction
Account, Billing and Financial Information from providers of technical, payment and delivery services

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us using the information set out in the “Contact us” section below.

Device and Usage Data

When you visit a Transglobe Logistiques website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer) or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The help feature on most browsers explains how to accept cookies, disable cookies or notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our service, and we recommend that you leave them turned on.

We also process information when you use our services and products, including:

Location information
Web terms or searches that led you to the site
Other operational data

Data We Collect From Third Parties

We may receive your Personal Data from third parties such as companies subscribing to Transglobe Logistiques services, partners and other sources. This Personal Data is collected by a third party and remains subject to that third party’s own privacy and data collection policies. We do not have any control over how your Personal Data is handled by third parties. You keep the right to review and rectify this information. If you have any questions, you should first contact the relevant third party. Where that third party is unresponsive to your rights, you may contact the person in charge of the protection of personal information at Transglobe Logistiques (contact details below).

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such services, or of social media networks that host our branded social media pages, are governed by those third parties’ privacy statements, which we invite you to review.

Purpose and Legal Basis for the Processing of Personal Data

We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services, and to understand how to improve them.

These purposes include:

Providing, delivering, maintaining, debugging and improving our products and services
Enabling you to access Transglobe Logistiques services and set up accounts
Organizing and delivering advertising and marketing
Sending you newsletters and other marketing communications about current and future products, programs, services, events, competitions, surveys and promotions held by us or hosted on our behalf
Organizing events, registering attendees and scheduling meetings for those events
Conducting research and development

Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. The processing described above is also necessary in our legitimate interests: to provide products and services, to maintain our relationship with you, and to protect our business, for example against fraud. Consent is required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you do not provide consent, some services may not be available to you.

Third Party Tools

We use the following third party tools to store your information:

Zoho CRM

International Data Transfer and Storage

Where possible, we store and process data on servers within the general geographical region where you reside (note that this may not be within the country in which you reside). Your Personal Data may also be transferred to, and maintained on, servers residing outside of your province, country or other jurisdiction where the data laws may differ from those in your jurisdiction.

Before communicating personal information outside of Quebec, we conduct a privacy impact assessment (PIA), as required by Law 25. This assessment verifies that the information will receive adequate protection in the destination jurisdiction, taking into account its sensitivity, the purposes for which it will be used, and the protection measures in place. We will take appropriate steps to ensure that your Personal Data is treated securely and in accordance with this Policy as well as applicable data protection law.

Sharing and Disclosure

We share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected.

We use Google Analytics to help us understand how our clients use the site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

We may also use your Personal Data to provide you with targeted marketing via advertisements or communications (such as newsletters).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

Legal Requirements

We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.

Service Providers and Other Third Parties

We may use third party service providers, agencies, consultants or independent contractors to deliver our products and services and help us improve them. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us using the information in the “Contact us” section below.

Cookies

What are cookies?

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site, in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site or to improve your experience.

How we use cookies

To give you the best experience possible, we use the following types of cookies:

Analytics. We collect analytics about the types of people who visit our site to improve our service and product.
Marketing. We share cookies with third party advertisers and partners to help provide you with a personalized marketing experience.

We also allow third party partners to put their own cookies on our website.

Retention and Deletion

We only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we remove it from our systems or take steps to anonymize it.

Merger or Acquisition

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (for example a court or a government agency).

How We Keep Your Data Safe

We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.

We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

Your Rights for Your Personal Data

Your rights are governed by PIPEDA and Quebec’s Law 25. They include:

Right to access (PIPEDA, Law 25). You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.

Right to rectification (PIPEDA, Law 25). You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.

Right to portability (Law 25). You have the right to obtain the computerized Personal Data you have provided to us in a structured, commonly used technological format, and to have it communicated to another organization authorized to collect it.

Withdrawing consent. If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to opt out from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

Right to file a complaint. If you believe your personal information protection rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your Personal Data by sending the request to our privacy team using the information in the “Contact us” section below.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

Changes

We may modify this Policy at any time. If we make changes to this Policy, we will post an updated version on this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes.

Contact Us

The person in charge of the protection of personal information at Transglobe Logistiques is:

Johny Wooten, Privacy Officer (person in charge of the protection of personal information)

To request a copy of your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please email [email protected]

You can also fill out our request form: Make a data request

Or write to us at:

Johny Wooten, CARL BEAUDOIN MARKETING INC.
2828 Laurier Boulevard, Suite 700
Québec City, Quebec G1V 0B9